Ground handling includes a wide range of services that are crucial for ensuring the smooth operation of aircraft, from landing to takeoff. These services include aircraft parking, baggage handling, fueling, aircraft cleaning, catering, passenger services, and aircraft maintenance.

Specialized training is required for tasks such as operating Ground Service Equipment (GSE) and loading cargo. This includes learning how to work with tools powered by AI and ML technologies and improving soft skills for passenger interaction. Customer service agents are also appointed to ensure smooth check-ins, provide inquiry assistance, and help passengers.

There are several training institutes that offer certificates in Ground Handling and Airport Operations. Students interested in becoming a Ramp Agent must have completed their 12th grade, while a degree is required to become a Customer Service Executive (CSE). Some of the institutes offering training in this field include:

• PTC Aviation Academy, Bengaluru
• Fly Air Aviation Academy, Chennai
• Bombay Flying Club
• GMR Aviation Academy, Delhi
• Cakkin Institute of Air Hostess Training, Delhi